Q: 1. Do you have your factory?
A: Yes, we do have our own 2 factories and several cooperated factories.
Q: 2. Can you send me catalogues?
A: Yes, we produce all kinds of sunglasses and make most of them in the catalogues, we can send you the correct catalogue according to your requirements.
Q: 3. Can I order samples to check the quality and customise it with my logo?
A: Order samples first are welcome. we also provide custom service for all our products.
Q: 4. Can I get a refund for samples once I place a bulk order?
A: Sure, we will refund you the sample cost, and give you a discount based on your bulk order amount.
Q: 5. Is it possible to add my logo on the sunglasses, cases, pouches, cleaning clothes and displays? Will it charge extra cost?
A: Sure, it's possible to add the logo on all our products, for the logo charge, we provide many kinds of logos and the prices are a little different between them.
Q: 6. Can I customise my design?
A: Yes, we do have our design team, share with us your design ideas and we can make a sketch for you.
Q: 7. What's your MOQ?
A: For the stock model, the MOQ will be very low, and for the custom model, the MOQ will be a little higher.
Q: 8. What's the delivery date for samples and bulk productions?
A: For samples, we can ship them within 3 days, for bulk orders, the production date will be more than a month, but the exact time depends on the sunglasses material.
Q: 9. How do you deal with the after-sales question?
A: Our products' warranty time is 5-10 working days, and we will always solve the problems that clients have.
Q: 10. How can I get a discount?
A: We will give you the best discount based on your order quantity, and the bigger the order, the bigger the discount.
Q: 11. What's your package way?
A: Usually, we pack them with a protective inner bag and a polybag, then pack them in the inner box and cartons. We can also customise the packages if you want.
Q: 12. What's the shipping method I can choose?
A: You could feel free to choose the express, air, train and sea shipping ways, we can help you choose the most cost-effective way based on your order.
Q: 13. What payment method do you have?
A: We accept T/T, Credit cards, Moneygram, L/C, and Alipay, we also provide Billing services to our loyal clients.
Q: 14. Can I visit your company or factory?
A: Sure, welcome to visit our company and factories, it's a good way to show you our production and serviceability, also I would like to take you around our city.
Q: 15. Can we have a video meeting before our business?
A: Video meetings and calls are welcome, it's better for our communication and get some information directly.
Q: 16. What's the approximate shipping time?
A: For express and air shipment, the shipping time is around 5-7 days, for train and sea shipment, the shipping time is around 30- 40 days.
Q: 17. What are your advantages?
A: We have our own factories, so we can provide you with a competitive price, also, we have more than 15 years experience in production and export to all over the world. We also have rich experience in helping our clients to build and grow their businesses. We are exactly a partner with perfect conditions.
Q: 18. Do you have new designs?
A: Yes, we update the catalogues once a month and keep developing new styles.
Q: 19. How is the quality of your goods, and how do you guarantee the quality?
A: We have high quality and a mature QC system, we focus on the high-end market and also have CE, FDA, DBT and BSCI certificates.
Q: 20.For the stock models, do you have enough inventory?
A: We do have more than 3,000 models in stock, also for some new arrivals and hot selling models, we stock more than 1000pcs as our inventory.